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IT & Help Desk

Supporting Innovation with Trusted Service

The Department of Information Technology Services delivers innovative technology solutions and responsive support to empower Florida Poly’s mission. We partner with students, faculty, and staff to provide the tools, resources, and technical expertise needed to thrive in a high-tech learning environment.

Request A Service
Help Desk Knowledge Base

863-874-8888

helpdesk@floridapoly.edu

Technology Support Lab
IST Building – 1027
4700 Research Way
Lakeland, FL 33805

Fall/Spring: Monday–Friday, 8 a.m.–8 p.m.
Summer: Monday–Friday, 8 a.m.–5 p.m.

Information Technology Services

From network security to classroom support, our services cover:

  • Software management & procurement
  • IT risk assessment
  • Classroom and lab technology
  • Employee hardware support
  • BYOD & device configuration
  • Knowledge base access

Faculty & Staff

The Help Desk responds to all technical questions, providing consulting advice and processing work requests for the University’s entire IT user community, including students, faculty, and staff.

Help Desk Knowledge Base

Technical Support

863-874-8888 | helpdesk@floridapoly.edu
Customer Portal

To submit a software request please fill out the Software Request Intake Form from the link below.
Software Request – Jira Service Management

Contact Information Technology Services
863-874-8888  |  helpdesk@floridapoly.edu

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Session Details

This session will demonstrate that practical risk management is for everyone, regardless of a formal program. Attendees will learn actionable and simple strategies that are easy to implement, enabling them to start immediately by focusing on their top risks to build greater operational resilience and ensure the sustained success of their auxiliary enterprises.

Presenter Profile

Michelle Powell serves as the pioneering Risk Manager at Florida Polytechnic University, the state’s sole 100% STEM-dedicated institution. Having been with the university for nearly 11 years, Michelle transitioned from a leadership role in Admissions in October 2023 to establish and evolve the risk management function from the ground up. In this solo capacity, Michelle builds robust frameworks for our dynamic, young university, overseeing our insurance portfolio, consulting on third-party and event risks, and developing critical campus-wide training programs. Michelle has obtained the Committee of Sponsoring Organizations (COSO) Enterprise Risk Management certificate and the Associate in Risk Management (ARM) and Construction Risk and Insurance Specialist (CRIS) designations. Her distinct background in mathematics and engineering, combined with extensive higher education leadership, brings an analytical and strategic approach enhancing the institution’s resilience.