Our philosophy at Technology Services is to have the competency and flexibility to meet the current and future IT needs of the Florida Polytechnic University community. We take an innovative approach to customer service and adhere to industry best practices to achieve strategic goals. We continually assess work practices to improve and provide the most up-to-date solutions and services in the evolving high-tech learning environment.
At Technology Services, we emphasize the following practices to optimize customer service to students, faculty and staff:
- Openness: We are responsive to all needs, requests and next-generation industry solutions, so that every part of the Florida Poly community is supported by Technology Services.
- Quality Service: Customer satisfaction is surveyed in a process of continual improvement.
- Strategic Planning: We support Florida Poly’s strategic plan to position IT as essential in the new online and blended paradigm in higher education.
Our Goals & Values
These values describe the leadership responsibility and desire to serve the Florida Poly community:
- Maximize the effective use of technology resources with the intent of continuous process improvement. Perform portfolio management of University software, hardware, and applications.
- Perform best practice lifecycle methodology for all current technology, as well as innovative and efficient implementation of new technology.
- Provide the University community with high-quality IT services and responsiveness.
- Develop ideas for improvement through needs assessment and relationships with students, faculty, and staff that result in becoming their trusted advisor.
- Protect the University community from information technology risks and threats.
- Serve users with the following:
- Highly available systems.
- Highly serviceable systems maintained consistently.
- Highly featured and functional computing systems to meet user needs.
- Highly responsive processes for enhancements, projects or problem resolution.
The following is a list of computer hardware/software that represent the computing infrastructure for the University community:
- Data network
- Digital signage
- Access control
- Video surveillance
- Mass notification
- Educational media/lecture capture
- Room controls
- Assisted listening
- Technology for learning both online and classroom technology
- Cable TV and video retrieval
- Administrative computing systems
- Academic technology (hardware and software)
- Information security systems
- User services systems
Key Technology Systems
The following are the links to the key student systems:
- Florida Poly Pulse: University’s intranet that connects students, faculty and staff to vital resources
- Canvas: A learning tool for students includes resources and links to courses, homework assignments, and coursework
- Office 365: Florida Poly’s campus email system
- Phoenix Print: Web interface for sending print jobs and tracking print usage
- Florida Poly Alerts: University’s emergency notification system
For more information on Technology Services at Florida Poly, check out the Technology Services FAQs or email the Help Desk.
IT Help Desk
The Help Desk is here to help. Located in the commons area of the IST Building, the staff is available to assist students, faculty, and staff from 8 a.m. to 9 p.m. Monday through Friday during the fall and spring semesters, and from 8 a.m. to 5 p.m. during the summer.
The Help Desk responds to all technical questions, providing consulting advice and processing work requests for the University’s entire IT user community, including students, faculty, and staff. The Help Desk is the single point of contact for IT support and can address issues through multiple channels, including email, by phone or in person. An online tracking system enables technicians to monitor the status of user requests with a unique identifier to quickly find solutions to common questions, research prior inquiries and prioritize cases, in order to provide the best service.
Contact the Help Desk at 863-874-8888 or by email.
Florida Polytechnic University’s technology policies are established guidelines that set standards and provide users with an understanding of responsibilities, procedures, and compliance. For more information, see University Policies & Regulations.
- Appropriate use of IT Resources
- Intellectual Property
- Email as Official Form of University Communication with Students