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Residential Life Handbook 

Resident Support

Residential Life On-Call Presence

For all on-campus students, during the academic year there will be a resident assistant (RA) in each residential community, along with a Community Director (CD), on call every night from 5 p.m. to 8 a.m. Monday-Friday and 24-hours each day on the weekend (Saturday and Sunday). Resident assistants will complete one desk round and will make two community/facilities rounds of the residential community each night. These rounds are intended to ensure security of the building, in addition to building a social presence on the floor with residents. Community directors will have office hours three times per week, while serving on call, to support residents and resident assistants with any questions or concerns they may have.

Additionally, there will be a professional staff member on call 24/7/365. Professional staff are trained to handle a wide variety of emergency and crisis situations. You may also contact the University Police Department for any immediate concerns or after-hours emergencies at 836-874-8472. In case of an emergency, dial 911.

When confronted with any sort of incident in a residential community (whether on call or not), any Residential Life staff member will take appropriate actions to control/handle the situation. The Residential Life staff will also submit an incident report detailing the nature of the situation. The incident report may be referred to during a student conduct judicial hearing. It is up to the discretion of a Residential Life staff member to communicate with a resident’s emergency contact regarding an incident or emergency transportation. Residential Life staff members are mandatory reporters and not confidential resources. We are required to report any and all incidents and situations we come across. If a resident is in need of a confidential resource, they will need to contact the Office of the Ombudsman.  

Mental Health Support

Being away from home for the first time, making new friends, and taking challenging courses may not come easy for some students. At Florida Poly there are several on- and off-campus resources we provide students to support them during these various times of need. History has shown that nearly all students will encounter challenges they did not anticipate

Residential Life staff are always present to assist residents no matter their needs and are here to provide them with appropriate on- or off-campus resources. If you ever have an issue, but you are not sure where to start, a great person to speak with first is your resident assistant. They are great listeners and will be able to direct you to appropriate resources you may need. Residential Life staff, along with University Police, may also conduct wellness checks on students to make sure they are doing well in case we are contacted by a concerned family member or friend. 

CARE Services and Counseling Services:

CARE Services (Florida Poly’s health and wellness program) can help students identify and overcome barriers that affect a student’s ability to be successful at Florida Poly. Among the Care Services offered at Florida Poly to support student success is mental health therapy for our students. These counseling services are not meant to serve as long-term therapy, but are offered on a short-term basis in a confidential and voluntary manner. Living away from home, managing your daily life and making choices about studying, joining clubs, and spending time with friends are just some of the daily decisions you’ll be making at Florida Poly. You will also be accountable for yourself and your decisions both in and out of the classroom. You are encouraged to reach out to Care Services for help and support before circumstances may become overwhelming. 

CARE services can help students get involved or connected on campus or within the community. Sometimes it can be difficult to navigate the University system in order to access services or resources. Staff can help students navigate these services or develop an action plan for academic success.

Counselors can help students work through most personal issues that may affect their success at Florida Poly including:

  • Anxiety
  • Depression
  • Conflict resolution
  • Managing stress
  • Overcoming procrastination
  • Post-traumatic stress
  • Substance abuse/addictions
  • Time management
  • Social problems/relationships

Email or call 863-874-8599 to contact or schedule an appointment with CARE Services or a counselor. CARE Services and Counseling Services is located in in the Academic Success Center (ASC) East location in Residence Hall 2.

Therapy Assisted Online (TAO)

It may be helpful to think of TAO as an online library of engaging, interactive programs to learn life skills and to help you bounce back from disappointments or stumbling blocks in life. TAO offers the following:

  • Educational Modules: High-quality, entertaining, and interactive learning modules, using evidence-based theories.
  • Assessments: Provide progress and outcome measures, along with screening for behavioral health problems, if desired.
  • Practice Tools and Logs: Tools to reinforce skills learned in the educational modules, including daily logs and journals.
  • Mindfulness Library: Valuable resource to learn and practice mindfulness and meditation.

TAO provides you with very powerful evidenced-based, learner-focused content that aims to increase positive and adaptive behavior. While using TAO, you will learn:

  • Personal Skills: For developing personal agency and managing oneself.
  • Cognitive Skills: For analyzing and using information.
  • Inter-personal Skills: For communicating and interacting effectively with others.

Students can access TAO by creating an account or logging in, and by using Florida Poly’s enrollment key: FloridaPoly123!