The Help Desk responds to all technical questions, provides consulting advice, and processes work requests for all students, faculty, and staff. The Help Desk is the single point of contact for IT support and can address issues through multiple channels, including by email, phone, and in person. An online tracking system enables technicians to monitor the status of user requests with a unique identifier to quickly find solutions to common questions, research prior inquiries and prioritize cases, in order to provide the best service.
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Florida Poly has a BYOD (bring your own device) philosophy for campus computers. But if you are buying a new or used computer, these specifications are recommended.
You can access your Florida Poly email account through Office 365.
Contact the IT Help Desk by email at firstname.lastname@example.org.
Instructions on how use PhoenixPrint from your personal computer can be found in the Help Desk Knowledge Base.
A step-by-step guide on how to add the PhoenixPrint driver to your Mac computer can be found in the Help Desk Knowledge Base.
Instructions on updating your password from your personal computer can be found in the Help Desk Knowledge Base.
Instructions on updating your password on a Mac can be found in the Help Desk Knowledge Base.